General FAQ's
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My pet is still not doing well and I have spent a lot of money on him. Can I get a refund?
Health issues can often be frustrating when they are complex. Our fees cover our time and expertise in examining the patient, interpreting lab tests, discussions with owners and experts, diagnosing…
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What exactly constitutes an emergency?
Emergencies in animals are the same as in humans. The life threatening situations are: Breathing problem of any kind Bleeding Collapse Poisoning – including chocolate, raisins, onions, grapes, drugs, chemicals…
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My dog has diarrhea that has blood in it. Does this mean it is an emergency?
Any time that blood is present in feces, there is a problem and you should be in contact with your veterinarian. Diarrhea can be caused by stress, prescription drugs, eating…
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Why is it that I can rarely call and just talk to a veterinarian?
Often when clients call to speak to a doctor, the doctor is either with a patient or in surgery. In most cases, our team members can answer questions or quickly…
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My old arthritic pet is on pain medication every day and now the doctor wants me to come in and have blood testing done. Why is that necessary?
Long term pain medication, such as non-steroidal anti-inflammatory drugs, (NSAIDs), are often dispensed and used daily by elderly dogs and cats. Common side effects include vomiting, diarrhea, not eating/eating less,…
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My pet’s breath really smells bad. Is there anything I can do that doesn’t require a visit to the vet?
Foul smelling breath can be caused by tooth abscesses or dental disease. It is often worth a trip to see us to determine if your pet is in pain from…
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My pet is in the hospital for treatment and is really sick. Can I visit him whenever I want to?
In most cases we like to have our clients visit their pets when they are in the hospital. In some cases however, we may urge you not to visit your…
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What do you accept for payment?
We accept cash, Visa, MasterCard, and Interac. We do not accept cheques, nor extend credit.
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My dog is not a patient but I want her groomed at Upper Oakville Animal Hospital. Can you do the grooming?
We provide grooming service to our patients and to dogs who frequent other veterinary hospitals. However we do require proof of vaccination from your regular veterinary hospital. If you have…
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Do you board dogs and cats?
We provide boarding services for our clients. If your pet requires boarding and is not a patient here, we will board them after a physical examination by Dr. Brian Lee…
