My pet is still not doing well and I have spent a lot of money on him. Can I get a refund?

Health issues can often be frustrating when they are complex. Our fees cover our time and expertise in examining the patient, interpreting lab tests, discussions with owners and experts, diagnosing and treating illnesses. In medicine, whether human or veterinary, there are no guarantees of outcomes. Skin issues, for example, can be allergies to food, air pollutants, grasses, cats, dogs, or humans, and tobacco smoke. It may take as long as 6 weeks to determine the allergen and it is frustrating for the owner and the pet. Sometimes a cure is not possible, or, the condition will keep recurring. We are here to help and will often refer to specialists when we think they can help your pet. Referrals are generally to board certified veterinarians with extensive training and expertise in different areas.